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Peggy OBrien's avatar

Dawn--and all those legions of English teachers starting the school year--are absolutely their own kind of wizards! Cheers to them, and you, Ron, for a great column.

Chuck Augello's avatar

It's not only government that makes getting help complicated. Try working with a health insurance company or a bank or any number of private corporations--it's a maze designed to make you give up and go away. Is there anyone on Earth who enjoys an automated phone system? Yet every corporation has one. The recorded voice tells us how important our call is to them, and then does everything it can to keep us away from an actual human. With AI, it's only going to get worse. I've wasted much more time dealing with private corporations than with government. In America, it's common to bash government while overlooking the many thefts of our time and mental well-being by profit-seeking corporations.

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